Conducting competition benchmarking and proposing ways to improve the hotel’s customer experience.
Grischa Das hotel Davos is a four-star hotel in Davos, Switzerland. It is among the most famous hotels in the region, widely known for its services especially during the World Economic Forum organized on an annual basis in the city.
Conduct research on competition regarding customer service and present findings along with suggestions.
What we did
A research was conducted in order to derive key insights regarding the experience offered by the hotel. The insights were presented to the management team in order to improve the level of customer service, resulting in an overall improved customer experience.
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