Who is Skroutz:

Skroutz is the dominant E-commerce brand which operates the leading price comparison engine in Greece.

Ask

Help the Key Account Managers team to embrace and navigate through change while providing account management skills for their newly defined role.

What we did

We designed a series of workshops to a. empower the team navigate through change and deep dive into the shoes of the new role, b. train the team on the account management framework based on the principles of the customer experience. Through experiential activities, real case studies and role plays we enhanced their value based selling skills, leadership and communication skills, setting KPIs to measure performance over time.