Training the Customer Service Team on Customer Experience.
Who is tofarmakeiomou:
Tofarmakeiomou.gr is one of the leading e-pharmacies in Greece.
Upskill the customer service team in order to be better equipped for providing a better and more memorable experience to customers.
What we did
We designed a workshop which consisted of two parts. During the first part we shared the notion of Customer Experience, its pillars and how a team can truly offer memorable experiences that can differentiate a brand from its competitors. During the second part we identified the touch points in the existing customer journey that could be improved. After consolidating the ideas based on the effort-impact scale we prioritized with the team the actionable next steps.
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