Nelios
krataionconsulting2023-03-28T12:56:00+02:00CUSTOMER & EMPLOYEE EXPERIENCE
Capturing and optimising the end-to-end customer journey of Nelios' clients
Capturing and optimising the end-to-end customer journey of Nelios' clients
Designing and implementing a holistic Digital Strategy, based on customer personas of Consumer Healthcare SANOFI Greece.
Creating the local CX strategy and embed it to the organization, through personas, journeys and comm plans.
Providing the CX framework for the team of Ignite Sweden, while identifying through journey mapping key areas and touchpoints along with improvements.
Helping the Account Managers team to embrace and navigate through change while providing account management skills for their newly defined role.
Training the Customer Service Team on Customer Experience while identifying key touchpoints in the customer journey
Supporting Kleemann in its Customer Experience journey by designing and rolling out a custom CX Program.
Helping the #3 Online Travel Agency in the world to handle its online reputation and create an integrated Customer Experience Strategy.
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