Nelios
krataionconsulting2023-03-28T12:56:00+02:00CUSTOMER & EMPLOYEE EXPERIENCE
Capturing and optimising the end-to-end customer journey of Nelios' clients
Projects
Our Projects
Sanofi
admin2022-08-30T13:48:07+02:00CUSTOMER & EMPLOYEE EXPERIENCE
Designing and implementing a holistic Digital Strategy, based on customer personas of Consumer Healthcare SANOFI Greece.
Chiesi
krataionconsulting2023-03-28T12:53:02+02:00CUSTOMER & EMPLOYEE EXPERIENCE
Creating the local CX strategy and embed it to the organization, through personas, journeys and comm plans.
Ignite
krataionconsulting2022-08-12T17:39:03+02:00CUSTOMER & EMPLOYEE EXPERIENCE
Providing the CX framework for the team of Ignite Sweden, while identifying through journey mapping key areas and touchpoints along with improvements.
Skroutz
krataionconsulting2022-08-30T13:52:44+02:00CUSTOMER & EMPLOYEE EXPERIENCE
Helping the Account Managers team to embrace and navigate through change while providing account management skills for their newly defined role.
Tofarmakeiomou
krataionconsulting2022-08-30T11:54:11+02:00CUSTOMER & EMPLOYEE EXPERIENCE
Training the Customer Service Team on Customer Experience while identifying key touchpoints in the customer journey
Kleemann
admin2022-08-30T13:56:49+02:00CUSTOMER & EMPLOYEE EXPERIENCE
Supporting Kleemann in its Customer Experience journey by designing and rolling out a custom CX Program.
E-traveli Group
admin2022-08-30T11:57:32+02:00CUSTOMER & EMPLOYEE EXPERIENCE
Helping the #3 Online Travel Agency in the world to handle its online reputation and create an integrated Customer Experience Strategy.
