Sanofi
admin2025-01-21T13:58:36+02:00CUSTOMER EXPERIENCE
Designing and implementing a holistic Digital Strategy, based on customer personas of Consumer Healthcare SANOFI Greece.
Projects
Our Projects
efresh
krataionconsulting2025-01-21T13:54:27+02:00CUSTOMER EXPERIENCE
Redesigning E-fresh's digital assets and website and optimizing its UI and UX.
E-tennis
krataionconsulting2025-01-21T13:55:27+02:00CUSTOMER EXPERIENCE
Improving new user engagement and retention by running a design sprint workshop.
Universal Life
krataionconsulting2025-01-21T13:59:55+02:00CUSTOMER EXPERIENCE
Creating and implementing a CX Strategy Framework, creating customer personas, customer journey maps and ideation on practical next steps.
Chiesi
krataionconsulting2025-01-21T13:59:18+02:00CUSTOMER EXPERIENCE
Creating the local CX strategy and embed it to the organization, through personas, journeys and comm plans.
Ignite
krataionconsulting2025-01-21T13:56:27+02:00CUSTOMER EXPERIENCE
Providing the CX framework for the team of Ignite Sweden, while identifying through journey mapping key areas and touchpoints along with improvements.
Tofarmakeiomou
krataionconsulting2025-01-21T13:57:08+02:00CUSTOMER EXPERIENCE
Training the Customer Service Team on Customer Experience in order to be better equipped for providing a better and more memorable experience to customers.
E-traveli Group
admin2025-01-21T13:57:49+02:00CUSTOMER EXPERIENCE
Helping the #3 Online Travel Agency in the world to handle its online reputation and create an integrated Customer Experience Strategy.