Helping the #3 Online Travel Agency in the world to handle its online reputation and create an integrated Customer Experience Strategy.
Who is E-traveli group:
E-traveli Group is an innovative and modern online travel agency with 21 brands and a presence in 70 countries and 40 languages.
Monitor the online reputation of E-travelis key brands and create an online Reputation Management strategy.
What we did:
Initiated an online reputation audit including a social media, SEO, SEM and review sites audit. Identified the key consumer pain points and created a channel specific strategy to handle all issues in an efficient and effective manner. Devised an integrated monitoring database where all consumer insights will be registered and monitored.
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