Defining and empathizing with key personas and then running employee journey maps to identify key touch points and ways of improvement in order to help Dialectica boost its overall Employee Experience offering.
Designing and implementing a holistic Digital Strategy, based on customer personas of Consumer Healthcare SANOFI Greece.
Supporting VSCOPE to manage its growth sustainably and improve the efficiency of the organisation's processes.
Redesigning E-fresh's digital assets and website and optimizing its UI and UX.
Improving new user engagement and retention by running a design sprint workshop.
Designing a new organizational structure, based on the brand's purpose and business strategy in order to foster efficiency, communication, accountability & ownership
Creating and implementing a CX Strategy Framework, creating customer personas, customer journey maps and ideation on practical next steps.
Redesigning the structure, internal processes as well as the purpose and values of 2wayferries.
Creating the local CX strategy and embed it to the organization, through personas, journeys and comm plans.
