Empowering the Key Account Management teams through interactive & experiential workshops towards a high-performance Growth Mindset to enhance partner relationships and elevate the overall Customer Experience.
Designing and implementing a holistic Digital Strategy, based on customer personas of Consumer Healthcare SANOFI Greece.
Redesigning E-fresh's digital assets and website and optimizing its UI and UX.
Improving new user engagement and retention by running a design sprint workshop.
Creating and implementing a CX Strategy Framework, creating customer personas, customer journey maps and ideation on practical next steps.
Creating the local CX strategy and embed it to the organization, through personas, journeys and comm plans.
Providing the CX framework for the team of Ignite Sweden, while identifying through journey mapping key areas and touchpoints along with improvements.
Training the Customer Service Team on Customer Experience in order to be better equipped for providing a better and more memorable experience to customers.