Defining Revitup team’s new structure and way of working.
Who is Revitup:
Revitup up is a solution provided by two agencies in order to offer revenue management & digital marketing services for the travel industry.
Support the management team in defining the team’s new structure and processes in order to operate in an efficient and productive way.
What we did
We designed Voice of the Employee and Voice of the Customer surveys and ran interviews with the whole team in order to fully capture the internal and external “as is” and understand the internal processes in regards to the customer journey. The findings and proposals were presented to the management team who we then supported through coaching in the implementation phase of the changes. In addition we included design thinking elements and ran a workshop on a specific challenge, identified solutions and concluded with practical next steps.
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